Returns, Replacements & Returns Policy

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Returns Policy

We want you to be happy with your purchase.

Please check the goods on delivery and ensure that they have been supplied as ordered. Items must be returned to us as new, unused and with the Whites Boutique Security Tag still attached. Items returned to us without the Security Tag will not be refunded or exchanged.

Items returned that are damaged, soiled or scented with perfume may not be accepted and maybe returned to the sender.

Items must be returned within seven days from the date you receive your order.

Late Returns

Items must be returned within seven days from the date you receive your order. Returns outside this time-frame will be at the discretion of Whites Boutique and may only be refunded as a Store Credit.

Faulty Goods

Goods are identified as being faulty if they are received damaged. Items that are damaged through wear and tear will not be classified as being faulty. Please be aware that we can only exchange faulty goods with the same product ordered in the same colour and size subject to availability. If a faulty good can not be exchanged due to stock availability we will provide a full refund.

Receiving a Refund

Refunds will be applied to the original debit or credit card used to make the original order. Where the original card is not available a Store Credit will be applied. Any customs duties or sales taxes can not be refunded through Whites Boutique however you may be able to recover such costs by contacting your local customs bureau. If you return an unwanted item you will receive a refund to the value of the item(s) ordered minus our original cost for Postage and Packaging.

Where to Return an Item

Whites Boutique
17 West Park
Harrogate
HG1 1BJ
North Yorkshire
United Kingdom

Unless the item is faulty you will be required to pay the Postage and Packaging to the return the item(s).

Our Contact Details

If you would like to discuss returning an item please call us on 0044 (0)1423 564 142 or email us on info@whitesofharrogate.com